Services

IT service Plan

We believe the purpose of a managed IT service plan is to actively guide you…

Why Choose Us for IT Management.

Tech2net specializes in providing managed IT service for businesses that rely on technology. Utilizing an…

We are a fully responsible outsourced IT department.

Yes, we do project, repairs, and consulting. We monitor and provide solutions around backup and…

Testimonials

Tech2net is a wonderful company I have a week deadline to submit my proposal and I have no website what amazes me was that tech2net was able to bail me out by designing a responsive website for me and I got the contract.... you are the best. winsaco

-Winsaco Security company CEO

Tech2net has been a wonderful company, working with them just make I.T services easy for me. www.nettems.com

-NETTEMS CEO

It's always wonderful when you see a good company that understand the needs of a client, Tech2net is one of the best I.T Consultant who has helped my company to succeed in Information Technology. mobolbay

-Mobolbay MD.

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Need to know…..

We feel we can’t be fully responsible unless we are meeting with our clients face to face regularly. We have a great remote help desk and wonderful online portals where you can see all our documentation and manage work cues. As the IT industry has moved more into the cloud we’ve found it’s invaluable to be onsite to really get to know our client’s personalities and businesses. We schedule a full day onsite to allow our team time to get to manage projects, work on more complex issues, and focus on being proactive. Including these services as part of our agreement allow us to be fully responsible while managing change. It also helps to clean up those IT closets!

Tech2net are also into Database management solution developed with the expertise that comes from more than 10 years of experience with cities, counties and other government agencies. We understand the increasing scrutiny imposed on cities, counties and metropolitan jurisdictions regarding Database management. Tech2net utilizes the innovative and flexible technology platform developed with Various database authoring tools. we use the Microsoft .NET Framework and is a complete development environment. This platform allows both a Windows and Web client access to the Database application and operates on today’s major database systems, including Microsoft SQL Server. The enterprise-level architecture scales to fit the data and user volume of various organizations, from a single-user operation to a large metropolitan jurisdiction.

Contract Benefits:

4 hour service response time
24 hour, 7 days a week service
Live Help Desk
Semi-Annual Security and Backup Audits
24/7 Monitoring and Onsite Support
Plus a Direction
We set up goals and timelines for project completions so you always know you are moving forward.

Included Costs:

Antivirus Fee’s
Malware Protection Software Fee’s
Security Audit Fee’s
Secured Offsite Backup
LogMeIn Pro
Reduced billing rates

Services Provided:

Antivirus and AntiSpyware

Antivirus Management with Anti-Virus updates every 4 hours.
Includes Antivirus licensing fee’s for servers and workstations.
Includes MalwarewareBytes Pro Licensing fee’s for workstations.

Secured Offsite Backup

Secured Military Grade Encryption (256-bit AES) with snapshots of data every
4 hours with 30 day retention
Data is stored SSAE 16 audited, ISO 27001 certified Datacenter.

System Updates

Tech2net IT Patch Management provides updates to Antivirus, Microsoft Windows, and any other Microsoft products as soon as updates are available and approved by Tech2net.
Third-Party Updates – Adobe Reader, Acrobat, Flash, AIR, Shockwave, Java, Apple QuickTime, iTunes and Mozilla Firefox are all kept up to date for you.

Proactive Monitoring

24/7/365 Remote Network Monitoring with Automated Alerts
Daily monitoring of desktops and servers for hardware failure, software conflicts, hardware diagnostics.
Preventive Weekly Hardware and Software Audits on Performance, Patches, and Updates.

System Maintenance

PC Performance Tuning is included. Each maintenance task is performed utilizing the most expedient and unobtrusive method available, including automatic/remote, manual/remote, and manual/on-site.

Security

Periodic security checks on your Antivirus, Spyware, Firewall, and Server.
Includes Network Security Assessments Licensing / Use fee’s
Compliance and Policy Management on All PC’s

Remote Support

Allows our technicians to support you from our office.

LogMeIn Pro

End User Remote Access and Printing to any PC’s that are being monitored 24/7
Includes LogMeIn Pro Licensing fee’s

Online Customer Portal

Tracking system with client access to all open and closed tickets, invoices, and reporting.
Client Communicator with Self Help on all Desktops
Submit service requests online via the portal or email and view the status of each request at any time.

Live Help Desk

Live answer Help Desk 9:00am-5:00pm, Monday-Friday

Project Consultation

Tech2net will be available to answer any of your IT or office integration questions

Call Us: +2348028491001